Shipping & delivery
From Hong Kong, with a clear path to your door.
Every order follows a considered preparation process, with worldwide tracking and practical guidance from dispatch to delivery.
The journey
What happens after you place an order.
We keep the process simple and visible. Tracking is shared as soon as the parcel enters the carrier network.
- 01
Order confirmed
Your order details and delivery address are recorded. Please contact us promptly if anything needs correcting.
- 02
Prepared and checked
Your selected piece is reviewed, packed in its jewelry box and shopping bag, and prepared for secure transit.
- 03
Dispatched with tracking
Orders are normally dispatched within 48 hours. A tracking reference is issued when carrier scanning begins.
- 04
Delivered worldwide
Estimated transit is 7–10 days. Remote destinations, customs review and local carrier conditions can add time.
Before dispatch
Presentation is part of the piece.
Each order is prepared with attention to surface condition, selected options and presentation. A jewelry box and matching shopping bag are included.
- Selected options checked
- Presentation reviewed
- Protective outer packing added
Important details
Costs, customs and delivery changes.
Shipping charges
Complimentary worldwide shipping applies to orders over $59. Any charge for a lower-value order is shown before checkout.
Import charges
Local duties, taxes or customs fees may be requested by the destination authority and remain the recipient’s responsibility.
Address accuracy
Use a complete deliverable address and telephone number. Contact client care immediately if an address correction is needed.
Carrier delays
The delivery estimate begins after dispatch. Customs inspections, severe weather and local service disruption are outside our direct control.
Delivery questions
Useful before your parcel travels.
When will I receive tracking?
Tracking is sent after dispatch when the carrier has registered the parcel. A short delay between packing and the first scan is normal.
Can I change my delivery address?
Contact us as soon as possible. We can amend details before dispatch; once a parcel is with the carrier, changes may be restricted or chargeable.
What if tracking stops updating?
International scans can pause while a parcel clears customs or transfers between carrier networks. If the pause becomes unusual, send us your order number and we will review it with you.
Personal assistance
Need help with a delivery?
Our client-care team can help with sizing, materials, delivery, returns and aftercare.