Client services
A direct line before and after your order.
From choosing a size to reviewing a workmanship concern, our client-care team offers one clear point of contact.
How we can help
Support shaped around the decision.
Product guidance
Questions about stone character, finish, colour, styling or included presentation before you choose.
Sizing support
Help interpreting ring, bracelet and bangle options, including adjustable-fit guidance where available.
Order assistance
Address corrections before dispatch, tracking review and practical guidance if a parcel is delayed.
Returns & aftercare
Return authorization, care advice and review of eligible workmanship concerns within the 90-day warranty period.
90-day warranty
Workmanship support after delivery.
Eligible manufacturing or workmanship concerns reported within 90 days are reviewed by client care. A clear photograph helps us assess the issue accurately.
What the review considers
- Order and delivery details
- Photographs showing the concern clearly
- How and when the issue appeared
- The material and construction of the piece
Normal wear, gradual plating change, accidental impact, water or chemical exposure, loss, misuse and unauthorized alteration are not manufacturing defects.
For faster assistance
Include three things in your first message.
- 01Order number
- 02Product name
- 03Clear photos or a concise question
Client-care questions
Start in the right place.
I need help choosing a size.
Send the product link and your measurement in centimetres. We can explain the listed fit, but the final choice remains personal because comfort preferences differ.
My parcel has not arrived yet.
Send your order number and tracking reference. We will check the latest carrier information and explain the next practical step.
I noticed an issue with my jewelry.
Stop wearing the piece and send clear photographs with your order number. We will review whether the concern falls within return, warranty or care guidance.